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Check In

Before You Sail

Along with your eDocs, you'll need to bring your passport and/or required travel documentation. Every guest needs to have proper identification to board the ship.

Review what identification documents are accepted here

Complete online check-in as early as February 26th, but no later than March 14th, 2024 using the Reservation Number in the email titled "Your Reservation Number Is Here!". Before you begin your online check-in process, here is a helpful overview

Is it 2 weeks prior to sailing and you still haven't received your reservation number? Contact us and we can help.

After You've Checked In

All purchases on the ship are made with your Norwegian keycard. As you complete online check-in, you will be asked to provide a method of payment for all your onboard purchases. All purchases you make on the ship will be tied to this method of payment. We recommend doing this during your online check-in!

If you prefer to wait, you may put down a method of payment or open a cash account once on board. 

Read up on all the details here.

Once checked in, you may book a shore excursion for our port day in Cozumel, make dinner reservations for a specialty restaurant, or book an appointment for the spa to relax and rejuvenate between all of the amazing music!

Use our event schedule to help plan a time that works best for you!

Once everyone in your cabin has submitted their NCL online check-in, you can print out your eDocs (normally they are ready for printing the next day). You will not be able to print until all guests in the cabin are checked in. If your party is traveling and arriving at the terminal together, you only need to print/bring one copy of your eDocs. 

This option is available on Norwegian's website until March 14th, 2024.


Helpful Contact Info

Need a contact number to give loved ones at home?  From the USA, they can dial 1.888.NCSHIPS (1.888.627.4477).

From anywhere outside of the USA, please dial 1.732.335.3280. Let them know the name of the ship is Norwegian Pearl.


Please note that with the exception of wine/champagne, all guests are prohibited from bringing alcohol on board.

The following corkage fees apply, per bottle, for any wine/champagne brought on board. 

750 ml Bottle: $15.00 USD

1,000 ml Bottle: $20.00 USD

1,500 ml Magnum: $30.00 USD

To speed up the process of checking your wine/champagne at the port, print out this form and bring it with you.

Smoking is prohibited indoors, in staterooms and balconies, as well as outdoor dining areas, and other various outdoor areas on the ship. This includes regular cigarettes, electronic cigarettes, vaping, cigars, or pipes.

Smoking is only permitted on the Port side of the Pool Deck (Decks 12 & 13), in the casino (limited to those engaged in active gameplay), and on the Starboard side of Deck 7.

Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account.


Required Documentation

To check in at the Port of Miami and board the ship, you must have proper documentation. Do not place these items in your checked bag. Take it with you into the cruise terminal as you'll need to present it at the check in counter. You will not be allowed to board the ship without proper documentation.

If you printed your eDocs, have them handy when you arrive at the port. It will help speed up the check-in process!

If you were unable to print your eDocs prior to embarkation day, please proceed to the port with proper documentation. You will still be able to board the ship even if you don't have your eDocs. 

What to Bring

Check out our helpful packing list here to make sure you're all set!

Review what to leave behind, too.

Tips for the Terminal

Check your bags

Lighten your load! Check your bags with a porter before you enter the cruise terminal for easy boarding.

Bags will be delivered to your room by 8:00pm ET so be sure to keep anything important in your carry-on bag (passport, medicine, etc.).

 *Please note that curbside porters are not employees of NCL and it’s customary to tip them $1 per bag


You can keep your shoes on, but belts and laptops will need to go into a bin for screening. Also, wine/champagne needs to be taken out. Just like at the airport, throw away open drink containers and empty your pockets.

I'm on board, now what?


The ship's crew will make an announcement over the loudspeaker when all cabins are ready.

Remember, should you choose to check your bags outside the cruise terminal, they may be delivered as late as 8:00pm, so keep important items in a carry-on.


Have one bed but need it split into two?

Ring your stateroom steward at "00", and they will ensure your beds are arranged to your preference before evening turn-down.

Cash Accounts

If you choose to settle your account with cash, a minimum deposit of $150.00 USD will be required. To set up your cash account, please visit Norwegian Guest Services (located in the Atrium, Deck 7, MID) as soon as you board the ship.


Grab a bite to eat at one of our complimentary dining spaces!

Lotus Garden (Deck 7, MID) - Asian Cuisine

Summer Palace (entrance on Deck 7, AFT) - American and Seasonal Fare

O'Sheehan's Bar & Grill (Deck 8, MID) - Pub Style

Garden Cafe (Deck 12, MID) - Buffet

Great Outdoors (Deck 12, AFT) - Buffet


Enjoy a specialty dining restaurant for an additional charge. Make a reservation on board by visiting the Dinner Reservations Desk on Embark day until 3:00pm or any other day in Garden Cafe (Deck 12, MID). You may also make Dinner Reservations from your cabin telephone!

Sushi and Sashimi Bar (Deck 7, MID)

Teppanyaki (Deck 7, MID) - Hibachi

La Cucina (Deck 12, MID) Italian

Cagney's Steakhouse (Deck 13, MID)

Moderno Churrascaria (Deck 13, MID) - Brazilian Steakhouse

During the event

Look for these Shirt Colors to Help!


Blue Shirts:
Event Needs


Yellow Shirts:
Security Needs


White Shirts:
Ship Needs

Stay Connected

We'll provide a full printed copy of the event schedule in your cabin on embark day.

The schedule will be perforated so you can tear it off and carry it in your lanyard pouch so you'll never miss a minute of the action. You can also check out the online schedule here

While on the ship, all guests can access FOR FREE (no internet package needed) to view the most up-to-date schedule and announcements! QR codes will be printed, posted, and in many accessible areas to lead you to this site as well! Just scan to view!

Cruise Norwegian is NCL's app where guests can access an array of information, before and during the cruise.

Learn more about the features of the app here.

Important Hours

Merch Store (Library, Deck 12, FWD):


Sixthman Guest Services (Atrium, Deck 7, MID):



Ship Tips

No problem! Visit Norwegian Guest Services in the Atrium (Deck 7, MID). They're open 24 hours and can replace your keycard.

Pro-tip: Norwegian's guest services team can also let you know your onboard spending balance at any time.

TradeWinds Boutiques are located on Deck 7, FWD. They're stocked with lots of the amenities you just can't live without.